- Today
- A tenant emails a leak, someone reads it, calls the contractor, forwards photos, and updates the file when there is time.
- Agents take over
- Agents read every request, classify urgency, match it to the unit and the contract, draft the repair order and the tenant's reply, and keep the file current.
- A person decides
- A property manager approves every repair order before a contractor is sent, and anything urgent or above the cost limit goes to a person first.
- The audit trail records
- The request, the classification, the order, who approved it and what the tenant was told are recorded per case.
- Your team owns
- The urgency rules, the cost limits and the contractor list are the property team's own.