Does this replace our webshop platform or POS?

No. The agents work inside the webshop, POS and stock systems you already run. Replacing a system is a decision the scan can inform, never a precondition.

Can agents refund customers on their own?

Not by design. Agents draft the decision and the refund; a person approves every one, and anything above your threshold goes to a manager. The gate is built in, so nobody can switch it off by mistake.

How do you handle customer data?

Customer and order data stay in your systems and your access rules apply to the agents. Every action on an order or a return is logged.

Which workflow should we start with?

Usually returns and claims, because the policy exists and customers feel the difference first. The scan confirms whether that holds for you or whether replenishment or the inbox comes first.

Does this work across stores and channels?

Yes, if the workflow is the same. One webshop platform and one stock system across stores is the easiest case; the scan reads how far your stores and channels actually share a process.

What do we own at the end?

The system, its documentation, its rules and templates, and the runbooks. We hand it over so your team runs it without us.

All industries

Retail

Agents on the retail systems you already run.

We make your POS, webshop and stock systems fit to carry agents, then put agents on returns, replenishment and the customer inbox, with your team at every decision a customer or a supplier feels.

Start with a one-week scan

One week. One retail workflow. A working example on your own data.

AgentLabs puts AI agents on top of the systems retailers already run. First we fix what stops the POS, webshop and stock systems from carrying agents, then agents take over returns, replenishment and supplier orders, and the customer inbox, with a person signing off on refunds, orders and customer messages, every action logged, and your team owning the result.

Where the work stalls in retail.

Not adopted
The webshop platform came with AI features, and the store team still answers customers and processes returns from the inbox.
Returns by hand
Every return and claim is checked, approved and refunded by hand, and the customer waits days for an answer.
Stock in spreadsheets
Replenishment and supplier orders run on exports and gut feeling, so shelves are empty in one store and overstocked in another.
Cost grows with orders
Every growth step in orders means more people in customer service and the back office, so cost grows as fast as revenue.

Three workflows that are usually the first candidates.

Examples to start your own list from. The scan finds the ones that fit your operation.

Returns and claims

Today: A return arrives as an email, a photo and a parcel; someone checks the order, the condition and the policy, and the refund waits for a manager.
Agents take over: Agents match the return to the order, check the photo and the policy, draft the decision and the refund, and prepare the customer's message.
A person decides: A colleague approves every refund and every rejection before the customer hears anything; anything above the store's threshold goes to a manager.
The audit trail records: The order, the evidence, the policy applied, the decision and who approved it are recorded per return.
Your team owns: The return policy rules, the thresholds and the message templates are the customer service team's own.

Replenishment and supplier orders

Today: Stock levels are exported on Monday, compared with last year by eye, and the supplier order is typed up by Wednesday.
Agents take over: Agents watch stock and sales per store and channel, draft the replenishment and the supplier orders, and flag what is about to run out or pile up.
A person decides: A buyer approves every supplier order before it is sent, and sets the limits the agents may not cross per category.
The audit trail records: The stock and sales used, the proposed order, the buyer's changes and the approval are recorded per order.
Your team owns: The reorder rules, the limits and the supplier templates belong to the buying team.

The customer inbox

Today: Order status, delivery and product questions arrive by email, chat and social, and the answer depends on who is on shift.
Agents take over: Agents sort the messages, draft answers from the order, delivery and product data, and route complaints and anything about money to a person.
A person decides: A colleague approves every draft before it is sent; nothing about a refund or a complaint leaves without a person.
The audit trail records: The message, the data used, who approved the answer and what was sent are logged per conversation.
Your team owns: The answer library and the routing rules are the customer service team's to change.

Where retailers usually start.

Returns and claims, for most retailers. The volume is daily, the policy already exists, and the judgment line is clear: a person approves every refund. It is also the workflow customers notice first.

How it would go

01The scan maps the current return flow with the people who handle it, and reads what in your webshop, POS and stock systems must change before agents can carry it.
02The working example processes one month of real returns, decisions drafted, nothing refunded.
03The build adds the approval gate, the thresholds, the audit trail per return, and the handover to customer service.
04Replenishment follows once returns run.

The governed layer in retail.

Where a person signs off

Every refund, every supplier order, and every message a customer reads. Agents prepare, your people commit.

What the audit trail records

The evidence behind every return decision, the data behind every order, who approved what, and what was sent to whom. Enough to answer a customer, a supplier or your accountant.

What your team owns

The policy rules, the thresholds, the templates and the runbooks, in the systems you already run. When the return policy changes, your team changes it.

Start with one retail workflow.

One week, fixed scope. You leave with a map of where AI creates leverage in your operation, a read of your webshop, POS and stock systems, and a working example of one workflow on your own data.

Start with a one-week scan

What you get

Opportunity map
Workflow candidates
Stack read
Working example of one workflow
Risk assessment
Value estimate
Recommended roadmap

Questions from retailers.

Does this replace our webshop platform or POS?: No. The agents work inside the webshop, POS and stock systems you already run. Replacing a system is a decision the scan can inform, never a precondition.
Can agents refund customers on their own?: Not by design. Agents draft the decision and the refund; a person approves every one, and anything above your threshold goes to a manager. The gate is built in, so nobody can switch it off by mistake.
How do you handle customer data?: Customer and order data stay in your systems and your access rules apply to the agents. Every action on an order or a return is logged.
Which workflow should we start with?: Usually returns and claims, because the policy exists and customers feel the difference first. The scan confirms whether that holds for you or whether replenishment or the inbox comes first.
Does this work across stores and channels?: Yes, if the workflow is the same. One webshop platform and one stock system across stores is the easiest case; the scan reads how far your stores and channels actually share a process.
What do we own at the end?: The system, its documentation, its rules and templates, and the runbooks. We hand it over so your team runs it without us.

Service lines that carry this

AI Workflow Automation Agentic Process Transformation