AgentLabs
All industries

Health care and biopharma

Agents on the systems you already run.

For care providers, payers and biopharma teams: we make your EHR, claims and safety systems fit to carry agents, then put agents on prior authorization, patient intake and adverse-event intake, with a clinician or safety officer at every decision that carries risk.

Start with a one-week scan

One week. One workflow. A working example on your own data.

AgentLabs puts AI agents on top of the systems health care and biopharma organizations already run. First we fix what stops the EHR, claims and safety systems from carrying agents, then agents take over prior authorization, patient intake and adverse-event intake, with a clinician or safety officer signing off, every action logged, and your team owning the result.

Where the work stalls in health care and biopharma.

Pale cream round lidded containers arranged in even rows across a warm off-white surface.

  • Not adopted

    The EHR and the safety database came with AI features, and the teams still work from the inbox, the fax and a spreadsheet, because nobody built the features into how they work.

  • Admin by hand

    Prior authorizations, claims and referrals are assembled and rekeyed by hand across payer portals and systems, and a denial means starting the appeal from scratch.

  • Cases against the clock

    Adverse-event reports and medical questions arrive from every channel and are triaged and written up by hand, with a reporting clock already running.

  • Cost grows with volume

    Every rise in patients, claims or cases means more coordinators and case handlers, so cost grows as fast as the work.

Three workflows that are usually the first candidates.

Examples to start your own list from. The scan finds the ones that fit your operation.

Prior authorization and claims

Today
Authorizations and claims are assembled by hand from the record, checked against each payer's rules, and a denial means rebuilding the appeal from the file.
Agents take over
Agents assemble each request from the patient record, check it against the payer's policy, draft the submission and the appeal, and flag what is missing.
A person decides
A clinician or billing lead approves every submission and every appeal before it leaves; anything a payer will see goes through a person.
The audit trail records
The record used, the policy applied, who approved the submission and what was sent are recorded per case.
Your team owns
The payer rules, the templates and the thresholds live in the systems your team already runs, editable without a developer.

Patient intake and referral triage

Today
Referrals and intake arrive by fax, portal and email, are read and sorted by hand, and the patient waits while notes are chased across departments.
Agents take over
Agents read every referral, structure it against the record, draft the intake summary and the scheduling, and flag missing information or urgency.
A person decides
A coordinator or clinician approves the triage and the schedule before the patient is contacted, and anything urgent goes to a person first.
The audit trail records
The referral, the information used, who approved the triage and what the patient was told are recorded per case.
Your team owns
The triage rules, the intake templates and the routing belong to your team, in the systems you already run.

Adverse-event and safety case intake

Today
Adverse-event reports arrive by email, portal and call notes, are triaged by hand, and the case narrative is written from source documents against a reporting clock.
Agents take over
Agents intake each report, draft the seriousness and expectedness assessment, write the case narrative from the source documents, and flag missing follow-up.
A person decides
A safety officer approves the assessment and the narrative before any case is filed; nothing is reported onward without that sign-off.
The audit trail records
The source documents, the coding applied, who approved the case and when it was filed are recorded per report.
Your team owns
The coding rules, the narrative templates and the routing belong to your safety team, in the safety database you already run.

Where health care and biopharma teams usually start.

Prior authorization and claims, for most care organizations, because the volume is daily, the payer rules are written down, and the judgment line is clear: a clinician or billing lead approves what a payer sees. Biopharma teams usually start with adverse-event intake for the same reasons. Either way it is the workflow where the backlog and the cost show first.

How it would go

  1. 01The scan maps the current run with the people who do it today, and reads what in your EHR, claims or safety systems must change before agents can carry it.
  2. 02The working example runs on one month of your own real cases, drafts only, nothing submitted or filed.
  3. 03The build adds the approval gate, the audit trail per case, and the handover to the team that owns it.
  4. 04Only then do we look at the next workflow.

The governed layer in health care and biopharma.

Where a person signs off

Anything a patient, physician, payer or authority sees, every clinical or safety assessment, and every case that is filed. Agents prepare, a clinician or safety officer commits.

What the audit trail records

The record and sources behind every draft, the rules applied, who approved what, and what was sent or filed and when. Enough to answer a payer, an auditor or a regulator without a search.

What your team owns

The rules, the templates, the coding and the runbooks, in the EHR, claims and safety systems you already run. When a payer rule or a procedure changes, your team changes it.

Start with one health care or biopharma workflow.

One week, fixed scope. You leave with a map of where AI creates leverage in your operation, a read of your EHR, claims and safety systems, and a working example of one workflow on your own data.

Start with a one-week scan

What you get

  • Opportunity map
  • Workflow candidates
  • Stack read
  • Working example of one workflow
  • Risk assessment
  • Value estimate
  • Recommended roadmap

Questions from health care and biopharma teams.

Does this replace our EHR or safety database?
No. The agents work inside the EHR, claims and safety systems you already run. Replacing a system is a decision the scan can inform, never a precondition.
How do you handle patient and health data?
Patient and case data stay in your systems, and your access rules apply to the agents. Which model may see which data is a design decision the scan makes explicit, and every action on a record is logged.
Can an agent submit a claim or file a case on its own?
Not by design. Agents draft; a clinician, billing lead or safety officer approves every submission and every case before it leaves. The gate is built in, so nobody can switch it off by mistake.
We are a regulated environment. How does that fit?
The build gives your own quality and regulatory teams what they ask for: human sign-off where a decision carries risk, and an audit trail of what the agents did. Whether that meets a given standard stays your team's call, informed by what the system records. We make design commitments, not compliance claims.
Which workflow should we start with?
Care organizations usually start with prior authorization and claims; biopharma teams with adverse-event intake. The scan confirms which workflow fits your operation and where the value shows first.
What do we own at the end?
The system, its documentation, its rules and templates, and the runbooks. We hand it over so your team runs it without us.

Service lines that carry this

Agentic Process TransformationAI Workflow Automation